If your company is exempt from tax or VAT but you paid these charges when purchasing our plugins, this guide will explain how to claim a refund for the tax portion of your payment.
YMMV utilizes Paddle as our third-party payment provider. Paddle acts as the Merchant of Record for all transactions and handles tax collection and compliance on our behalf. Due to this arrangement, all tax-related inquiries and refund requests must be processed directly through Paddle.
If you are located in the US
If you have a US company, you’ll be paying taxes based on the state you’re in. However, if your company is exempt from taxes, you can get a refund for the taxes you paid to us. Unfortunately, our payment process doesn’t make it super straightforward. Here is what you must do:
Send an email to [email protected], including the following information:
- The document (usually a sales tax exemption certificate) that proves your business doesn’t have to pay taxes.
- Your order/transaction ID.
- The email address with which you made the purchase.
They’ll verify that information and refund the tax portion back to you. This information is outlined on the Paddle website.
If you’re located in the EU
If your business is located in the EU, you can enter your VAT number during checkout (at the last step). Our payment processor automatically validates your VAT number and, if valid, will remove the VAT portion from the bill.
If you have already purchased the product but forgot to enter your VAT number, you can still do so by logging in to your account and editing your invoice. Keep in mind this comes with some constraints:
- You can only add a VAT ID to an existing invoice if that purchase was less than 14 days ago.
- Once a VAT ID is added, you cannot change it, as VAT has already been declared/reverse-charged.
Important notes
- YMMV cannot process tax refunds directly as we are not the Merchant of Record
- Tax refund requests must be submitted to Paddle within the timeframe specified by their policies
- Different jurisdictions have different requirements for tax exemption documentation
- Processing times for tax refunds vary depending on your location and the complexity of your claim
If you need further assistance or have questions about the tax refund process, please contact Paddle’s support team using the information provided on your purchase receipt.